'We want to win back the public's trust': Air NZ's punctuality stats on the up…
'We want to win back the public's trust': Air NZ's punctuality stats on the up | Ryan Bridge TODAY
NZ Herald ·
'We want to win back the public's trust': Air NZ's punctuality stats on the up | Ryan Bridge TODAY
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{"v":1,"chapters":[{"timeSeconds":0,"label":"Air NZ Punctuality Stats Improve","summary":"Air New Zealand reports an increase in on-time performance for June, with 86% of flights arriving within 15 minutes of schedule."},{"timeSeconds":14,"label":"Comparison with Jetstar","summary":"The airline's domestic flights achieved 86% on-time performance, while international flights reached 77.7%. This is compared to Jetstar's performance in the same month."},{"timeSeconds":24,"label":"Interview with Kate Boyer","summary":"Ryan Bridge interviews Kate Boyer from Air NZ to discuss the punctuality statistics and the airline's efforts to improve."},{"timeSeconds":34,"label":"Progress and Momentum","summary":"Boyer expresses satisfaction with the progress made over the past 18 months, highlighting a real momentum in improving on-time performance."},{"timeSeconds":56,"label":"Challenges Faced","summary":"The airline faced challenges due to winter conditions, including de-icing operations and significant weather events in Wellington and New Plymouth."},{"timeSeconds":113,"label":"Improvements Made","summary":"Air NZ has implemented changes to schedules, policies, and digital tools, alongside focusing on team culture to improve punctuality."},{"timeSeconds":152,"label":"Rebuilding Trust","summary":"Boyer explains that rebuilding trust after COVID-19 and previous reliability issues takes time and consistent effort."},{"timeSeconds":230,"label":"Future Goals","summary":"The airline aims to be among the top five global network airlines for on-time performance, focusing on customer trust and reliability."}]}
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