Facing flight disruptions? New portal helps Kiwis know their rights when flying…
Facing flight disruptions? New portal helps Kiwis know their rights when flying | Stuff.co.nz
Stuff ·
Facing flight disruptions? New portal helps Kiwis know their rights when flying | Stuff.co.nz
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{"v":1,"chapters":[{"timeSeconds":0,"label":"Introduction to Flight Disruptions","summary":"The video opens by addressing common flight disruptions like cancellations, lost luggage, and unexpected changes. Many passengers are unaware of their rights and the process for claiming compensation."},{"timeSeconds":17,"label":"Consumer NZ Launches New Portal","summary":"Consumer NZ has launched a new online portal to help New Zealanders understand their rights and navigate the process of claiming compensation for flight disruptions."},{"timeSeconds":23,"label":"Interview with Jessica Walker","summary":"Jessica Walker, Campaign Manager at Consumer NZ, joins to explain how the portal works and what rights passengers have."},{"timeSeconds":36,"label":"Airline Practices and Consumer Rights","summary":"Walker notes that airlines often don't proactively inform passengers of their rights when disruptions occur, and many passengers are unaware of their entitlements."},{"timeSeconds":109,"label":"NZ vs. EU Flight Regulations","summary":"Unlike the EU, New Zealand airlines are not legally obligated to inform passengers of their rights during flight disruptions. This often leaves passengers struggling to claim compensation."},{"timeSeconds":124,"label":"Passenger Entitlements Explained","summary":"In New Zealand, passengers are entitled to compensation for disruptions caused by factors within the airline's control, such as staffing or mechanical issues. This can be up to ten times the ticket cost."},{"timeSeconds":209,"label":"Advice for Claiming Compensation","summary":"Walker advises passengers to keep all receipts for expenses incurred due to disruptions, such as accommodation or food, as proof when making a claim."},{"timeSeconds":300,"label":"Importance of Documentation","summary":"It is crucial for passengers to document everything related to their flight disruption, including the reason for the delay or cancellation, to strengthen their claim for compensation."}]}
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