NZ Muscle apologises to customers after claims of unsafe practices spark invest…

NZ Muscle apologises to customers after claims of unsafe practices spark investigation | Stuff.co.nz <!--mynz:youtube-chapters--> {"v":1,"chapters":[{"timeSeconds":1,"label":"NZ Muscle faces investigation","summary":"New Zealand Food Safety is investigating NZ Muscle for alleged breaches of the Food Act. This follows a video claiming unsafe practices."},{"timeSeconds":10,"label":"Company apologises for issues","summary":"NZ Muscle has removed products from sale and apologized to customers. This is after an internal review found labeling and packing issues."},{"timeSeconds":36,"label":"Former employee speaks out","summary":"A former NZ Muscle employee claims they were asked to relabel products that were manufactured in the USA as New Zealand-made."},{"timeSeconds":56,"label":"Relabeling of products alleged","summary":"The former employee states that they were instructed to remove original labels and replace them with NZ Muscle branded ones."},{"timeSeconds":110,"label":"Customer complaints about expired products","summary":"Another former employee reported receiving complaints from customers about expired or faulty products, with some items being unusable."},{"timeSeconds":139,"label":"Customer concerns about product quality","summary":"Customers reported receiving products that tasted different or were expired, leading them to request refunds or replacements."},{"timeSeconds":298,"label":"NZ Muscle's statement on issues","summary":"NZ Muscle acknowledged labeling and packing issues across three product lines, stating affected products have been removed from sale."},{"timeSeconds":351,"label":"Commerce Commission investigates","summary":"The Commerce Commission is assisting with an investigation into NZ Muscle after receiving 26 expressions of concern over the past decade."}]} <!--/mynz:youtube-chapters-->