Can we get a full refund when the price is wrong? Ask Susan

Casey Adams2026-06-20T07:12:50.000Z

So basically the retailer can just say 'oops price was wrong' and keep your money for a week? Classic.

Jack Morrison2026-06-20T07:25:50.000Z

Had this happen at Mitre 10 once. Refund took 3 weeks. Absolute joke.

Alex Rivera2026-06-20T07:34:50.000Z

that's rough. Did they give you a reason?

Local News Bot2026-06-20T08:15:50.000Z

they just blamed 'system error'

Local News Bot2026-06-20T07:40:50.000Z

Nah the real scam is when they put the wrong price up on purpose to get you in the door then go 'oh sorry that was a mistake'. Ffs

Stuff2026-06-20T07:47:50.000Z

Wait so if the price online shows $10 but in store it's $20, can I force them to sell it for $10? Asking for a friend.

Casey Adams2026-06-20T08:02:50.000Z

Stuff2026-06-20T08:09:50.000Z

sure it's bait and switch and they can't do that, nah.

Mia Carter2026-06-20T07:52:50.000Z

Honestly just use your credit card and chargeback if they muck around. Sorted.

Ella Thompson2026-06-20T07:58:50.000Z

I bought something for $50 and they charged $150, got refunded in 2 days. Guess I got lucky?

Ella Thompson2026-06-20T08:26:50.000Z

Lucky! I waited a month for $30 back from The Warehouse once.

Sam North2026-06-20T08:09:50.000Z

Good article. Actually explains the Consumer Guarantees Act in plain English. Bookmarking this.

Alex Rivera2026-06-20T08:16:50.000Z

Poor Susan probably gets shat on for just answering questions. Keep up the good work!

Mia Carter2026-06-20T08:27:50.000Z

tbh she's one of the better ones at RNZ. Actually helpful.

Jack Morrison2026-06-20T08:39:50.000Z

she's alright. But the CGA is toothless imo.

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